Our Services

When times get difficult, we're here to help

Through the generosity of our partner organizations and individual donors, as well as from funds we receive from various grants, we are able to offer Healthy Food Vouchers, Gas Vouchers, and emergency rent and utility assistance.

Healthy Food Vouchers

Good Neighbor Emergency Assistance, Inc. provides any household in Story County with vouchers that allow for the purchase of nutritious food in local grocery stores. Currently, vouchers are accepted at Fareway and HyVee stores in Ames, Nevada, and Huxley. They are also accepted at Story City Market in Story City and Town & Country Market in Slater.

Each household is responsible for deciding what foods they need. (However, vouchers may not be used to purchase tobacco, alcohol, medication, candy, soda, or non-edible products.)

Availability

Three vouchers (totaling $30) per household can be claimed during each of the Good Neighbor fiscal year quarters:

July 1 – September 30
October 1 – December 31
January 1 – March 31
April 1 – June 30

Where to Go

Vouchers are distributed at the Good Neighbor Emergency Assistance, Inc. office at 613 Clark Avenue, Ames, during the following times:

  • Mondays, 10:00 AM – 4:00PM
  • Thursdays, 10:00 AM – 4:00PM
  • Other times by appointment

What You Need to Apply

  1.  A valid photo ID
  2.  Proof of Story County residency:
  • A piece of official mail dated within last 30 days of voucher request
  • A lease or bill of sale, with current address, dated within last 30 days of voucher request. (May be an electronic copy on a phone, tablet or laptop.)
  • Advertising, mail older than 30 days. Mail with a PO Box address cannot be used.

Fast Facts about Food Insecurity

1 in 8 Iowans are food insecure.

1 in 5 Iowa children does not have enough to eat

384,830 Iowans live at or below the poverty level.

Being food insecure means having to decide between paying for food or paying for medical care or medicine

Being food insecure means having to decide between paying for food or paying rent or utilities

Gas Vouchers

Good Neighbor Emergency Assistance, Inc. has limited funding for Gasoline Vouchers to be used in crisis and emergency situations.  These vouchers are given to Story County residents up to once every 12 months. 

All Gas Voucher distributions require an interview with Good Neighbor staff or agents and are subject to the discretion of the interviewer.  Vouchers are available during the following times:

  • Mondays, 10:00AM – 4:00PM
  • Thrusdays, 10:00AM – 4:00PM
  • Other times by appointment

 

Persons who request a Gas Voucher must present all of the following:

  • A valid driver’s license
  • Proof of Story County residency

 

 

CyRide Tickets

Good Neighbor Emergency Assistance, Inc. has limited funding for individual  reduced fare CyRide tickets.  Up to ten (10) individual tickets per quarter may be given to an individual or household. 

CyRide tickets are available during the following times:

  • Mondays, 10:00AM – 4:00PM
  • Thrusdays, 10:00AM – 4:00PM
  • Other times by appointment

 

Persons who request CyRide tickets must present:

  • A photo ID
  • Proof of Story County residency

Rent & Utility Assistance

Where to Go

Apply at the Good Neighbor Emergency Assistance, Inc. office at these times:

  • Mondays, 10:00 AM – 4:00 PM
  • Thursdays, 10:00 AM – 4:00 PM
  • Other times by appointment

Nearly 40 million people in the United States live in poverty, according to the annual reporting of income, poverty, and health insurance data from the U.S. Census Bureau. The data reveal a small and not statistically significant decline in the poverty rate, from 12.7 percent in 2016 to 12.3 percent in 2017.

~ September 2018 Food Research and Action Center, Washington, D.C.

Just like millions of people across the United States, many residents of Story County live near or below the national poverty level which is about $25,100 for a family of four. Households in our communities are forced to make hard decisions between paying rent and utilities on time or buying groceries or medication and medical care for family members.

In collaboration with other Story County Public and Private Human Service Agencies, we coordinate to provide rental and utility assistance to households in crisis situations.

Documentation Necessary for Rental Assistance Interview

  • Story County Community Services Notice of Decision (126 S. Kellogg Ave. Suite 101, Ames)
  • Copy of Current Lease (Name of applicant must be on Lease)
  • Pay Stubs/Proof of Income for last 30 days
  • Photo I.D.
  • Landlord (LL)/ Property Management (PM) Documentation:
    • Rental Verification Form Landlord, Completed by LL or PM within the last 30 days  OR
    • Letter or 3 Day Notice from LL or PM with the following:
      • LL or PM name, mailing address, phone number, email
      • Name and address of tenant (GNEA applicant)
      • Amount of one month’s rent
      • Amount of back rent owed
      • Date rent is/was due
      • LL or PM signature on document, dated within the last 30 days

 

Documentation Necessary for Utility Assistance Interview

  • MICA (Mid-Iowa Community Action) Notice of Decision (230 SE 16th St. Suite 101, Ames)
  • Most Recent Utility Bill
  • Disconnect Notice (If applicable)
  • Pay Stubs/Proof of Income for last 30 days
  • Photo I.D.

Still have questions?

Use the form below. We will do our best to respond on the next business day.