Our Services

When times get difficult, we're here to help

Through the generosity of our partner organizations and individual donors, as well as from funds we receive from various grants, we are able to offer emergency food and gasoline vouchers, emergency rent, and emergency utility assistance.

Emergency Food Vouchers

Good Neighbor Emergency Assistance, Inc. provides Story County households with Emergency Food Vouchers that allow for the purchase of food in local grocery stores. Currently, vouchers are accepted at Wheatsfield, Fareway, Fareway Meat Market, and HyVee stores in Ames; Fareway in Nevada, and Huxley; and Story City Market in Story City and Town & Country Market in Slater.

Each household is responsible for deciding what foods they need. (However, vouchers may not be used to purchase tobacco, alcohol, medication, candy, soda, or non-edible products.)

 

Where to Go

Due to Covid-19, Good Neighbor is closed to the public.  

The easiest and fastest way to apply is online.  Click on the  “Apply” button below to be taken to our online application.

You may also contact us at:  assistance@gnea.org 

or call 515-296-1449.  We return messages in 24-48 business hours.

 

    What You Need to Apply

    1. A photo ID
    2. Income information/verification for the entire household for the past 30 days
    3. Listing of household expenses
    4. Proof of Story County residency

      Fast Facts about Food Insecurity

      1 in 8 Iowans are food insecure.

      1 in 5 Iowa children does not have enough to eat

      384,830 Iowans live at or below the poverty level.

      Being food insecure means having to decide between paying for food or paying for medical care or medicine

      Being food insecure means having to decide between paying for food or paying rent or utilities

      Emergency Gasoline Vouchers

      Good Neighbor Emergency Assistance, Inc. has funding for Gasoline Vouchers to be used in crisis and emergency situations.

      Where to Go

      Due to Covid-19, Good Neighbor is closed to the public.

      The easiest and fastest way to apply is online.  Click on the  “Apply” button below to be taken to our online application.

      You may also contact us at:  assistance@gnea.org

      or call 515-296-1449.  We return messages in 24-48 business hours.

       

        What You Need to Apply

        1. A valid driver’s license
        2. Income information/verification for the entire household for the past 30 days
        3. Listing of household expenses
        4. Proof of Story County residency

           

          CyRide Tickets

          Same application process as for Emergency Gasoline Vouchers. 

            Rent & Utility Assistance

            Good Neighbor Emergency Assistance Inc. has funding to assist Story County Households with rent and/or utility payments in case of crisis or emergency.  Assistance amounts vary depending on household size and the individual situation. If your financial situation has been impacted by Covid19, we may require that you apply with the Iowa Finance Authority or the City of Ames before we assist you.  These two resources are helping with up to 4 months or rent, a maximum of $3200.  Apply online:

            Ames Residents Only, apply at City of Ames:  https://www.cityofames.org/Home/Components/News/News/5819/2106

            All Iowa residents may apply at Iowa Finance Authority:

            https://www.iowafinance.com/covid-19-iowa-eviction-and-foreclosure-prevention-program/

             

            Where to Go

            Due to Covid-19, Good Neighbor is closed to the public.

            The easiest and fastest way to apply is online.  Click on the  “Apply” button below to be taken to our online application.

            You may also contact us at: assistance@gnea.org or call 515-296-1449.  We return messages in 24-48 business hours.

             

              What You Need to Apply

              1. A photo ID
              2. Income information/verification for the entire household for the past 30 days
              3. Listing of household expenses

               

              For RENT Application

              1. Lease (first and signature page only)
              2. Rental Verification Form completed and signed by landlord or property manager (A copy of this document can be found here)
              3. Any notices received regarding past due rent or eviction

               

              For UTILITY Application

              1. Copy of most recent utility bill
              2. Copy of any notices from utility company regarding past-due bill or disconnection

              (Documents for all assistance applications may be emailed to Good Neighbor.  Snap a clear photo of the complete document with your phone and email it to: assistance@gnea.org  If you do not have email or internet access, arrangements will be made for US Mail or drop-off/pick-up with Good Neighbor staff)

               

                Nearly 40 million people in the United States live in poverty, according to the annual reporting of income, poverty, and health insurance data from the U.S. Census Bureau. The data reveal a small and not statistically significant decline in the poverty rate, from 12.7 percent in 2016 to 12.3 percent in 2017.

                ~ September 2018 Food Research and Action Center, Washington, D.C.

                Just like millions of people across the United States, many residents of Story County live near or below the national poverty level which is about $25,100 for a family of four. Households in our communities are forced to make hard decisions between paying rent and utilities on time or buying groceries or medication and medical care for family members.

                In collaboration with other Story County Public and Private Human Service Agencies, we coordinate to provide rental and utility assistance to households in crisis situations.

                Still have questions?

                Use the form below. We will do our best to respond on the next business day.