515-296-1449 gneainc@gmail.com

About us


apartment exteriorIn these difficult economic times, hundreds of families in Story County struggle to stay in their homes, keep the heat and lights going, and put healthy food on their table. The mission of Good Neighbor Emergency Assistance, Inc., a 501 (c) 3 nonprofit corporation organized by member faith groups in Ames and Story County, Iowa, is to provide emergency rent, utility, food, and fuel assistance in an atmosphere of dignity, comfort and encouragement.

Good Neighbor’s mission is born of compassion for people.

Before we opened our doors in 1997, people who needed charitable assistance beyond the resources available from other agencies in Story County had no choice but to seek it from widely scattered sites. And even when they were able to find such help from individual faith groups, the funds were limited and sporadic, and the staff was not equipped to make decisions about the requests.

Out of their compassion and vision for stewardship, a few faith groups pooled their resources to organize Good Neighbor.

Good Neighbor offers a central location where a qualified director evaluates requests for assistance, and provides counseling and advocacy with the support of dedicated volunteers. Representatives from member organizations form Good Neighbor’s board, to provide oversight and direction to the agency.

Thank You for your donation

It will definitely help in funding the work of Good Neighbor Emergency Assistance.

Contact Us

Phone: 515.296.1449
Email: assistance@gnea.org
Address: 613 Clark Avenue
Ames, IA
Click (here) for map.

Office hours:

December 2018

Friday, Dec 21 – CLOSED

Monday, Dec 24 – Christmas Eve  – CLOSED

Tuesday, Dec 25 – Christmas Day – CLOSED

Wed, Dec 26   9:00am – 11:30 Healthy Food Vouchers Only

Thurs, Dec 27  9:00am – 11:30 Healthy Food Vouchers &  *Rent & Utility Assistance

Friday, Dec 28  – CLOSED


Monday, Dec 31 – New Year Eve  – CLOSED

Tuesday, Jan 1 – New Year Day – CLOSED

Wed, Jan 2   9:00am – 11:30 Healthy Food Vouchers Only  (We could be really busy as this is the first day of a new quarter.  If you can wait until next week or later, please do.  Thanks!)

Thurs, Jan 3   3:00pm – 5:30pm Healthy Food Vouchers &  *Rent & Utility Assistance (We could be really busy as this is the second day of a new quarter.  If you can wait until next week or later, please do.  Thanks!)

Friday, Jan 4  – CLOSED

Social Service Agencies – Please contact us at assistance@gnea.org or 515-296-1449 for crisis referrals.